Mercedes-Benz India has announced a new ‘Service on Wheels’ initiative for its customers. This comprises of a service truck equipped with all tools and service personnel to cater to Mercedes owners in Tier II and III cities, where the car maker doesn’t have an official presence.
Once notified, the truck will makes its way to the customer’s area and carry out inspection, repairs and service of the car. In Phase 1, ‘Service on Wheels’ will travel to 15 Tier II and Tier III cities across India.
Specially trained service advisors, VPC (Vehicle Preparation Centre) technicians, sales advisors along with other support staff will accompany the Mercedes-Benz ‘Service on Wheels’ truck at each visiting location. For more intense repair work including B&P (Body and Paint) works, the customer can also book a workshop appointment at the ‘Service on Wheels’ with help of the Service Advisor. Additional elements of the mobile truck service include an exclusive lounge, where the customers can wait in comfort while the inspection of the car takes place.
The ‘Service on Wheels’ truck will carry out first free inspection, Service A and Service B. This includes:
- Vehicle health check-up using Xentry
- Functional checks of vehicle interior and exterior system
- Checks for leakages and damages to the vehicle and in the engine compartment
- Check the correctness of oil and fluids
- Checking the health of tyres
- Checking and adjusting coolant levels
- Oil and oil filter replacement
- Checking the poly V-belt
- Replacement of the dust filters
- Checking the condition of the axle, axle joints, suspension struts and springs.
A total of two trucks will be deployed for this initiative. While one will cater to the North and East markets, the other will travel to the South and West. ‘ Service on Wheels’ is part of the car maker’s My Mercedes, My Service’ service strategy, launched in July 2016.
