Maruti has announced the launch of new premium service centres for cars sold through the company’s Nexa channel. The first outlet has been inaugurated in Gurgaon. 30 more service centres will be launched in metro cities in the initial phase.

The set up along with look and feel of the service centre will be similar to that of the Nexa showrooms. The customer will be allotted a single point of contact who will look through the cars’s service needs when it is at the centre. Customers will be able to book a service online and a service bay will be allotted on confirmation of the appointment. On reaching the service outlet, the entrance will open automatically after reading the RFID tag on the car. The car’s registration number will on display next to the appointment time. The service advisor will use a tablet based digital job card for the car.

Customers will have access to a special lounge area with a glass partition, through which they can watch their car being serviced. The lounge will also have wi-fi and LED screens that will play Maruti technical videos. If the customer is not present while the car is being serviced, he can watch live feed of the service process on the Nexa app on his or her smartphone. The app also enables the customer to have a live chat with the service advisor. The service bays have a dedicated tester line which allows the car to be driven on a roller to detect remaining issues. This eliminates the need for an on road test. Reverse time trackers area also in place to ensure services are completed on time. The outlet comprises of express services bays for car servicing in a short amount of time.

All Nexa service outlets have LED lighting to save power. The service outlets also have a new exhaust extraction system. Once connected to the car, this system helps keep exhaust gases out of the service area.

Non Nexa customers will also be able to get their cars serviced at these premium outlets. Costs are expected to be at 10 to 15 percent premium over the non Nexa service outlets.

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