With a number of its dealerships and service centres opening up across the country, Mahindra has announced a new ‘ Contactless Service Experience’ initiative for is customers. This will be inline with Government advisories that have been laid out during the COVID-19 pandemic.

Sales and service operations have resumed under strict guidelines, ensuring highest levels of safety for customers and staff. Some features of the Contactless Service Experience include:

The ‘Contactless’ service experience offers the following features:

  • Customers can now avoid coming in contact with any paper documents, cash or the payment machine while getting their vehicle serviced.
  • All repair information and records will now be made available through the company’s With You Hamesha mobile application and With You Hamesha on WhatsApp. Owners will be able to view their repair orders including the parts used, job operations carried out and other associated costs including providing necessary approvals and payments online.
  • Mahindra has launched for the first time in India, the live video streaming of recommended repairs straight from the service bay, called CustomerLIVE. Whenever required, service advisors will go live with customers over video to explain the repairs identified during vehicle examination in the workshop and service advisors utilising standard 3D images of frequently used parts to explain any wear & tear.
  • Mahindra customers can also effortlessly & easily receive their service related documents & updates on WhatsApp (With You Hamesha’s WhatsApp account – 7208071495).

The With You Hamesha app provides its users the ease of booking a service appointment for a chosen slot, request a pick up & drop off, view service costs, vehicle history, warranty/ RSA renewal details, enables live chat and an industry-first chatbot, called TotBot, for swift query resolution & transactions. Mahindra has been actively engaging with customers through multiple media, providing remote support, sharing vehicle maintenance tips and keeping them updated on the status of operations at its workshops.

Currently Mahindra has opened close to 300 customer touchpoints across India, which is approximately 30% of the company’s overall network.

Mahindra’s initiative of assuring safety & transparency through digital convenience comes in addition to a host of hygiene measures being implemented throughout its network of dealerships. The guidelines at the company’s showrooms and service centres take cognizance of all aspects of safety & hygiene during any customer interface at the dealerships and workshops – be it at the entry point, reception area or during vehicle demo, test drive, pick-up/ drop off, delivery and selecting payment mode etc.

Some of the guidelines include – the screening of customers & staff for high temperature before entering the premises, alternate parking being utilized to ensure social distancing, ensuring all safety precautions such as the use of masks, gloves, frequent hand sanitization by the customer and staff, every vehicle being sanitized before it is taken for repair work and vehicles being repaired in alternate service bays in the workshop to ensure social distancing.Great care has also been taken in drafting these safety guidelines to ensure that they align with the guidelines suggested by Government bodies.