Mercedes-Benz India has inaugurated a new service our let in the city of Kolhapur in Maharashtra.  This the third outlet for Trinity Motors in Maharashtra and the 94th overall for Mercedes-Benz in India.

The new service facility has been set up with an investment of Rs. 4 crore in a span of nine months and has 10 professionally trained staff. The facility is spread over 52,000 sq. ft, and features 4 service bays for preventive maintenance and general repair.

Other facilities include a customer lounge, a dedicated merchandise and accessories section and a digital service drive kiosk.

Mr. Martin Schwenk, MD and CEO, Mercedes-Benz India said, “Over the years, Mercedes-Benz has become synonymous with quality customer services. We believe that service excellence will be the differentiating factor in the luxury car segment. With 66 service touch points, today, Mercedes-Benz has the highest number of service facilities in India amidst the luxury car segment. We will continue to up the ante with our innovative efforts towards customer services. These customer service initiatives has resulted in us attaining the no. 1 position in J.D. Power Customer Satisfaction and Sales Satisfaction Index. With customers at the heart of business, we will continue to make efforts to ensure top-notch service quality and be the ‘Mercedes of Service’ for our customers.”

He further added, “Tier II and III markets are significantly contributing to India’s growth story as one of the fastest growing automotive hubs, globally. Nearly 1/3rd of our sales come from these regions and we see immense potential. This is a result of our ‘Go to Customer’ strategy, which aims to get closer to the customers.”