Mercedes-Benz India has announced a number of immediate customer service measures in an effort to support the flood affected customers in Kolhapur, Sangli, Vadodara, Calicut, Kochi and adjoining areas of these cities. The car maker has prepared a cross-functional task force to support those customers whose vehicles have been damaged in the floods in these affected cities and adjoining markets. This cross-functional team is closely evaluating the on-ground situation and preparing a contingency plan, short to long term in nature to assist the customers.
Mercedes-Benz India also announced a voluntary contribution of INR 48.60 lakhs to the Chief Minister’s Relief Fund to support flood relief operations across the affected areas in Western Maharashtra, Northern Karnataka, Kerala and adjoining areas.
Mercedes-Benz India has decided to procure critical parts from Germany and Singapore Logistic centres for faster availability, without burdening the customer with extra cost. Dealers across the country have also prioritised spare parts allocation. This will help in reduction of lead time and faster repair of flood affected cars.
Simultaneously, the Mercedes-Benz On-Road Assistance team will be recovering the affected vehicles and the retail network teams have committed additional manpower to support the customers. Mercedes-Benz and its partners have decided to absorb the towing charges for the cars recovered.
Daimler Financial Services India is also working continuously towards faster processing of insurance formalities of its insured cars. The DFS India team will be making ground visits to assess the levels of damage incurred to the car, extent of engine damage and policy purchased etc. to support customers with faster claims processing.
