Mercedes-Benz India has announced a slew of After-Sales measures to assist the flood affected customers in Mumbai. The car maker has prepared a cross-functional task force from the After-Sales team to support the customers whose vehicles have been affected in the deluge that was witnessed in Mumbai on Tuesday, 29th August. This cross-functional team is assessing the impact and preparing an action plan which is short to long term in nature.
The array of After-Sales initiatives includes the following:
- Earliest recovery of affected vehicle via Allianz Global.
- Both dealers in Mumbai to waive off towing charges, if applicable, for cars recovered via Allianz Global.
- Special discounts for spare parts.
- Procuring parts via air and the shipment charges will not be passed on to customers.
- Faster processing of MB insurance claims
- Designated teams at both dealerships for quicker turnaround time
- Neighbouring dealers to support by providing trained manpower, parts etc.
- Mercedes-Benz Technical Experts to supervise dealers and also offer consulting to customers whenever required
